Tech support for Free To Air Satellite is not available from FTAExpress.com. There are just too many variations of setup. You could be on the phone for hours just helping people get their dish pointed correctly. There is a real learning curve in the FTA world. Although most users can get their unit setup in under an hour, Viewsat is not a plug and play device.  FTA is a hobby and takes research. You may even need a professional installer to set up your unit. There are many FTA forums on the internet that have all of the information that a user could ever need. Every question imaginable has already been answered in these forums. Most of these forums are free. We suggest doing a basic search online for FTA forum and joining more than one.Then read, read, read.